Exceptional Customer Service Workshop: Taking it to the Next Level
Receiving and providing top quality service are goals sought by every customer and service provider, especially in toay's heavily competitive and transient business environment. Did you know the average business loses between 10% - 30% of its customer base every year. Do you know the cost to replace that business? Howard Feiertag, a well-known veteran in the hospitality industry and faculty member at Virginia Polytechnic Institute and State University's (Virginia Tech) Department of Hospitality and Tourism Management in the Pamplin Colloge of Business will present this one day customer service workshop. This workshop is designed for client/customer contact persons in any arena. it is styled in a highly interactive discussion format, with a great deal of attendee participation. Seating is limited, so register today. The registration deadline is October 27, 2008.
Date and Time
Monday Nov 3, 2008
9:00 AM - 4:00 PM
Location
The Hotel Roanoke & Conference Center, Roanoke, Virginia. Self-parking at the hotel is own your own and the cost is $7.00 per day.
Fees/Admission
The registration fee is $225 for the first participant and $175 for each additional participants from the same company. Registration fee includes continental breakfast, continuous refreshment breaks and lunch.
Website
Contact Information
Questions: Contact Ann Brown, browna@vt.edu, 540-231-7966 or Donna Raines, draines@vt.edu, 540-231-5241.
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