Personal Banker

At First Community Bank, we are committed to making our community, the places where we 
live and work, a better place each day. With a true focus on “community banking,” employees 
find that they can make an impact through company-sponsored programs such as paid 
volunteer time, matching gifts for charitable contributions, and team participation in charitable 
events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) 
plan with employer match, life insurance, and paid vacation days, holidays, and other time off 
options. With over 50 locations in four states, First Community Bank offers the personal service 
you would expect from a company that knows your community. We welcome all applicants and 
look forward to new colleagues joining our community!
The Personal Banker provides customers with accurate information regarding the Bank’s 
products and services, handle customer inquiries, and resolve customer complaints. The 
Personal Banker protects the Bank’s image and contribute positively to the achievement of the 
Bank’s overall goals and objectives

Duties and Responsibilities:
1. Establish and promote cordial relationships with customers, ensuring prompt 
attendance to their inquiries and solving their problems to grant them maximum 
satisfaction.
2. Inform and suggest new banking products to customers.
3. Provide information to customers on their account such as balance, account status, and 
check or payment clearing history.
4. Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly 
complied with in the process of performing duties.
5. Ensure the customers’ confidential information is properly protected and only used for 
official purposes.
6. Improve customers’ banking experience by ensuring that the customers are attended to 
promptly and all their banking challenges are resolved without delay.
7. Conduct effective checking sales presentations that will result in an appropriate account 
recommendation and asking for the customer’s business.
8. Introduce customers to the Tell-A-Friend program and eagerly hand out Tell-A-Friend 
coupons with an enthusiastic explanation with each customer transaction.
9. Help customers to understand their in-person as well as digital banking options, 
allowing them to select the channel that aligns best with their personal preference for 
doing business with the Bank.
10. Expand technology penetration of retail and business clients by pro-actively using the 
customer convenience channels offered by First Community Bank; personally using the 
services allows employees to be a better customer advocate.