Branch Manager

Description
At First Community Bank, we are committed to making our community, the places where 
we live and work, a better place each day. With a true focus on “community banking,” 
employees find that they can make an impact through company-sponsored programs such 
as paid volunteer time, matching gifts for charitable contributions, and team participation 
in charitable events. We offer comprehensive benefits including health, vision, and dental 
insurance, 401(k) plan with employer match, life insurance, and paid vacation days, 
holidays, and other time off options. With over 50 locations in four states, First Community 
Bank offers the personal service you would expect from a company that knows your 
community. We welcome all applicants and look forward to new colleagues joining our 
community

The Branch Manager I manages, coaches, and supports Tellers, Head Tellers, and Personal 
Bankers to ensure strategic financial objectives are met while providing exemplary client service 
and maintaining operational soundness.

Duties and Responsibilities
1. Oversee the daily activity of the retail branch by adequately staffing and scheduling the 
branch, coaching teammates, and measuring performance and client satisfaction on a 
regular and recurring basis by utilization of the various reporting tools provided by 
Business Intelligence.
2. Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly 
complied with in the process of performing duties.
3. Ensure the customers’ confidential information is properly protected and only used for 
official purposes.
4. Improve customers’ banking experience by ensuring that the customers are attended to 
promptly and all their banking challenges are resolved without delay.
5. Meet or exceed budgeted expectations of retail non-interest branch income by setting 
expectations for fee collections, interchange by debit card penetration, NSF by 
monitoring clients making decision, and by reviewing waiver trends and tolerances.
6. Ensure and track that retail team members are making qualified referrals to banking 
partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury 
Services.
7. Drive retail non-real estate loan generation by working to identify opportunities in 
service market of each branch which could include integration with our Marketing team 
as well as utilization of Business Intelligence.
8. Expand technology penetration of retail clients by pro-actively mentoring and coaching 
retail staff. These include mobile banking, e-statement enrollment, and further 
utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services 
which results in a much deeper understanding of the product or delivery channel. 
Certify employee education, usage, and customer advocacy skills of electronic 
convenience channels on a regular basis as required by management.
9. Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual 
duties as outlined in the Branch Operational Duties document.
10. Ensure the branch is operating in a sound manner validated by audits conducted by the 
Internal Audit team.
11. Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and 
role playing with team to ensure greater understanding of the sales approach and more 
seamless delivery.
12. Accountable for mystery shops in the branch and analyzation of each providing 
feedback to those shopped to reinforce the positive results while also offering advice on 
improvement for areas that need improvement.
13. Ensure that deposit exceptions are minimal and addressed quickly after identifying. 
Provide coaching and training to enhance the accuracy of account opening that results 
in a more professional client experience.
14. Ensure that proper documentation is received for consumer non-real estate loans by 
understanding each transaction and what is required for lien perfection. In event lien is 
not perfected timely, bring resolution quickly to the outstanding item.
15. Constantly seek to grow existing team’s expertise by consistently meeting and 
reinforcing goals and objectives.
16. Continually work with branch staff to identify opportunities in service market of their 
branch.
17. Complete training, as assigned, within the expected timeframes.
18. All employees are expected to support First Community Bank’s mission, vision, and 
values by exhibiting commitment to the Company Standards of Conduct and executing 
to the fullest extent possible the duties detailed within this job description.
Requirements
• Bachelor’s degree in related field or equivalent education and experience
• Seven years of retail bank experience
• Three years of management experience within a bank branch
• Proven record of outstanding customer service
• Ability to consistently lead by positive example
• Demonstrated proficiency using banking platforms and common office software and 
systems
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to sit in front of a computer for extended periods of time
• Ability to travel, as needed
** The salary range is based on market data associated with the position and where the pay 
rate falls within the range is commensurate with experience, education, and other 
qualifications. **